AC Herbal Hair Shampoo – 200ml | Hair Fall Control & Anti-Dandruff

At Ahmed Cosmetics, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or interact with our services. Our online store is powered by Shopify, which helps us provide a secure and convenient shopping experience. 1. Information We Collect When you visit our website or make a purchase, we may collect the following information: Personal Information: Your name, email address, phone number, billing address, and shipping address. Order Information: Products purchased, order history, payment status, and transaction details. Payment Information: Payment details are processed by our payment providers. We do not ordinarily receive or store your full payment card details. Device Information: Your IP address, browser type, device information, and certain browsing activities. Communication Information: Information you provide when contacting our customer support team, submitting a form, or communicating with us. 2. How We Use Your Information We use your information to: Process, confirm, and deliver your orders. Provide order updates and customer support. Process payments, refunds, and returns. Improve our website, products, and shopping experience. Detect and prevent fraud, unauthorized transactions, and misuse of our services. Send promotional emails or marketing messages where permitted by law and, where required, with your consent. Comply with applicable legal and regulatory requirements. 3. Sharing Your Information We may share your personal information with trusted third parties when necessary to operate our business, including: Shopify: To host and operate our online store and support checkout and order processing. Payment Providers: To process transactions securely. Shipping and Delivery Partners: To deliver your purchases. Analytics and Marketing Services: To understand website performance and, where applicable, measure or improve advertising campaigns. Legal Authorities: When disclosure is required by law or necessary to protect our legal rights. We do not sell your personal information in exchange for money. Certain data sharing for advertising or analytics may be treated as a sale or sharing under applicable privacy laws; where required, we will provide the relevant disclosures and opt-out options. 4. Cookies and Tracking Technologies Our website may use cookies and similar technologies to: Keep products in your shopping cart. Remember your preferences. Understand how visitors use our website. Improve website functionality and performance. Measure marketing and advertising effectiveness. You can manage cookies through your browser settings and, where available, our website's cookie consent controls. Disabling certain cookies may affect some website features. 5. Payment Security We use Shopify and supported payment providers to facilitate transactions. Payment processing is subject to the security practices and privacy policies of the relevant providers. Although we take reasonable steps to protect your information, no online transmission or electronic storage method can be guaranteed to be completely secure. 6. Data Retention We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and meet legal obligations. When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law. 7. Your Privacy Rights Depending on where you live and the laws that apply, you may have the right to: Request access to the personal information we hold about you. Request correction of inaccurate information. Request deletion of certain personal information. Withdraw consent where processing is based on consent. Opt out of certain marketing communications. Opt out of certain data sharing or targeted advertising where applicable. Request a copy of your information in certain circumstances. To exercise an applicable privacy right, contact us using the details below. We may need to verify your identity before processing your request. You can unsubscribe from promotional emails by using the unsubscribe link included in those messages. Transactional messages, such as order confirmations, may still be sent when necessary. 8. Third-Party Websites and Services Our website may contain links to third-party websites, payment services, social media platforms, or other external services. These services have their own privacy policies and practices. Ahmed Cosmetics is not responsible for the privacy practices of third-party websites that we do not control. We encourage you to review their policies before sharing personal information. 9. Children's Privacy Our website is not intended to knowingly collect personal information from children in circumstances where parental consent or other legal authorization is required. If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter and take appropriate action. 10. International Data Transfers Your information may be processed or stored in countries other than your own by Shopify or the service providers that support our business. Where required, appropriate safeguards will be used for international transfers of personal information. 11. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements. Any updates will be posted on this page with the revised “Last updated” date. We encourage you to review this page periodically. 12. Contact Us If you have questions about this Privacy Policy or wish to exercise your applicable privacy rights, please contact us.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.