Privacy Policy

At Ahmed Cosmetics, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or interact with our services.

Our online store is powered by Shopify, which helps us provide a secure and convenient shopping experience.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

  • Personal Information: Your name, email address, phone number, billing address, and shipping address.

  • Order Information: Products purchased, order history, payment status, and transaction details.

  • Payment Information: Payment details are processed by our payment providers. We do not ordinarily receive or store your full payment card details.

  • Device Information: Your IP address, browser type, device information, and certain browsing activities.

  • Communication Information: Information you provide when contacting our customer support team, submitting a form, or communicating with us.

2. How We Use Your Information

We use your information to:

  • Process, confirm, and deliver your orders.

  • Provide order updates and customer support.

  • Process payments, refunds, and returns.

  • Improve our website, products, and shopping experience.

  • Detect and prevent fraud, unauthorized transactions, and misuse of our services.

  • Send promotional emails or marketing messages where permitted by law and, where required, with your consent.

  • Comply with applicable legal and regulatory requirements.

3. Sharing Your Information

We may share your personal information with trusted third parties when necessary to operate our business, including:

  • Shopify: To host and operate our online store and support checkout and order processing.

  • Payment Providers: To process transactions securely.

  • Shipping and Delivery Partners: To deliver your purchases.

  • Analytics and Marketing Services: To understand website performance and, where applicable, measure or improve advertising campaigns.

  • Legal Authorities: When disclosure is required by law or necessary to protect our legal rights.

We do not sell your personal information in exchange for money. Certain data sharing for advertising or analytics may be treated as a sale or sharing under applicable privacy laws; where required, we will provide the relevant disclosures and opt-out options.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Keep products in your shopping cart.

  • Remember your preferences.

  • Understand how visitors use our website.

  • Improve website functionality and performance.

  • Measure marketing and advertising effectiveness.

You can manage cookies through your browser settings and, where available, our website's cookie consent controls. Disabling certain cookies may affect some website features.

5. Payment Security

We use Shopify and supported payment providers to facilitate transactions. Payment processing is subject to the security practices and privacy policies of the relevant providers.

Although we take reasonable steps to protect your information, no online transmission or electronic storage method can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and meet legal obligations.

When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

7. Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain marketing communications.

  • Opt out of certain data sharing or targeted advertising where applicable.

  • Request a copy of your information in certain circumstances.

To exercise an applicable privacy right, contact us using the details below. We may need to verify your identity before processing your request.

You can unsubscribe from promotional emails by using the unsubscribe link included in those messages. Transactional messages, such as order confirmations, may still be sent when necessary.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services. These services have their own privacy policies and practices.

Ahmed Cosmetics is not responsible for the privacy practices of third-party websites that we do not control. We encourage you to review their policies before sharing personal information.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where parental consent or other legal authorization is required. If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter and take appropriate action.

10. International Data Transfers

Your information may be processed or stored in countries other than your own by Shopify or the service providers that support our business. Where required, appropriate safeguards will be used for international transfers of personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.

Any updates will be posted on this page with the revised “Last updated” date. We encourage you to review this page periodically.