Return Policy

At Ahmed Cosmetics, customer satisfaction is important to us. We strive to provide quality beauty and haircare products. If you receive an incorrect, damaged, or defective product, we are here to help.

Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

You may request a return within 7 days of receiving your order, subject to the following conditions:

  • The product must be unused, unopened, and in its original packaging.

  • The product must include its original box, labels, and any included accessories.

  • Proof of purchase, such as an order confirmation or receipt, must be provided.

  • The return request must meet the conditions outlined in this policy.

For hygiene and safety reasons, opened or used cosmetics, shampoos, hair oils, serums, and skincare products generally cannot be returned unless they arrive damaged, defective, or incorrect, or applicable law requires otherwise.

2. Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery.

Please provide:

  • Your order number.

  • A brief description of the issue.

  • Clear photographs or a video showing the product and its packaging.

After reviewing your request, we will inform you of the available resolution, which may include a replacement, refund, or another appropriate solution.

Please do not discard the product or its packaging until your request has been reviewed.

3. Non-Returnable Items

For hygiene and product safety reasons, the following items are generally not eligible for return:

  • Opened or used beauty and personal care products.

  • Products with damaged, removed, or tampered seals due to customer handling.

  • Products returned without their original packaging, where the packaging is necessary for safe handling or verification.

  • Products damaged through improper storage, misuse, or handling after delivery.

These exclusions do not limit any rights you may have under applicable consumer protection laws.

4. How to Request a Return

To request a return or report a problem with your order:

  1. Contact our customer support team using the email address or WhatsApp number listed on our website.

  2. Provide your order number and explain the reason for your request.

  3. Attach photographs or videos if the product is damaged, defective, or incorrect.

  4. Wait for our team to review your request and provide return instructions.

Please do not send any product back before receiving return instructions from our team.

5. Refund Policy

Once an approved return has been received and inspected, we will notify you of the outcome.

If your refund is approved:

  • The refund will be processed through the original payment method where possible.

  • If the original method is unavailable, we will contact you to discuss an appropriate alternative.

  • The time it takes for the refund to appear may depend on your payment provider or bank.

For damaged, defective, or incorrect products, we will explain the available refund or replacement options after reviewing your claim.

6. Exchanges and Replacements

If you receive a damaged, defective, or incorrect item, you may be eligible for a replacement, subject to product availability and applicable law.

If a replacement is unavailable, we will discuss an appropriate alternative, which may include a refund.

Exchanges for personal preference, including fragrance, product choice, or suitability, may not be available for opened or used products.

7. Return Shipping Costs

If a return is approved because we sent an incorrect product or the item arrived damaged or defective, we will provide instructions regarding the return shipping arrangements.

For other approved returns, return shipping costs may be the customer's responsibility unless otherwise stated or required by applicable law.

Original shipping fees, if any, may be non-refundable except where required by law or where we determine otherwise.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been processed or dispatched may be eligible for cancellation. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return policy will apply.

We cannot guarantee cancellation requests made after order processing has begun.

9. Missing Orders

If your order has not arrived within the expected delivery period, please contact our customer support team with your order number.

We will review the delivery status with the relevant shipping provider and help determine the next appropriate step.

10. Contact Us

If you have questions about returns, refunds, exchanges, or cancellations, please contact us.